IT SafetyNet Help Desk

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Hours and Contact Information

Open when you need it!

Telephone support:

Weekdays - 6:00 a.m. - 11:00 p.m.

Saturday - 7:30 a.m. to 1:00 p.m.

Sunday - 3:00 p.m. to 11:00 p.m.

Walk in support:

Weekdays - 7:30 a.m. - 11:00 p.m.

Sunday - 3:00 p.m. - 11:00 p.m.

Beginning this Fall 2009 semester, Help Desk Services was combined with SafetyNet - IT's student technical services organization - to create a new service structure. SafetyNet is now located inside Boyer's Frederick Street entrance and will support all traditional walk in services of both organizations.  The Help Desk is located on the second floor and will support all non-walk in services via telephone, email, and the Live Support chat tool.  Classroom and off-hour support will not change.

We are located: The SafetyNet Help Desk is located in the Boyer Building

Phone: (717) 871-2371 or (800) 509-9605 - Toll Free for non-cell phone long distance use only.

Email: Help.Desk@millersville.edu

Scheduled Maintenance

Important Notices:

The my'VILLE, Online Music Portfolio, and Banner systems are scheduled for maintenance every Monday evening beginning at 6:00 p.m. Please plan your schedule accordingly; updates, files, or bookmarks must be completed and stored before 6:00 p.m. Systems will be returned to service at or before 6:00 a.m. Tuesday.

The NOC (Network Operations Center) performs maintenance on Thursday mornings from 4:00 a.m. through 7:00 a.m. Service interruptions should be expected at that time.

The second Saturday of each month is reserved for miscellaneous hardware and software maintenance. Information Technology will attempt to notify the university community of planned outages in advance, but users should avoid making long-term plans on the second Saturday of each month.

Other Resources

Forms