In compliance with U.S. Congressional House Rule (HR) 668.43 (b) and U.S. Department of Education (USDOE) rules, an institution offering distance education must “provide its students or prospective students with contact information for filing complaints with its accreditor* and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint"
Millersville University policy asks that the student first attempt to work with their faculty member to address any concerns or grievances, as outlined in the Student Handbook. If a resolution can not be reached after following instructions given in the student handbook, or if the nature of the grievance pertains to something outside a class, students should submit a formal complaint to the Dean of the College of Graduate and Professional Studies. The written Millersville University Distance Learning Complaint Form can be found HERE.
Should the student feel that the issue remains unresolved after reasonable effort to follow the procedures outlined here and in the Student Handbook has been made, the student can contact the Pennsylvania Department of Education.
Finally, if the student resides outside the state of Pennsylvania, they may choose to contact Millersville`s accreditor, the Middle States Commission on Higher Education, located at 3624 Market Street, Philadelphia, PA 19104 or the appropriate agency in their residential state. Please refer to the SHEEO website for a full list of complaint processes by state.