Accountability That Works

Target Audience: All Employees Explore how individuals and organizations can become more effective when they strive to seek clarity, take ownership, overcome obstacles, and answer for results. The workshop will also cover making clear agreements, managing, renegotiating and updating those agreements in order to achieve success.

Administrative Professionals Guide to Searches

Target Audience: Administrative Professionals Discover the steps required in searches and examine ways to avoid delays and to keep searches on track. Learn the role of the Administrative Professional in the search process and the role of Human Resources.

Building Trust and Respect

Target Audience: Managers, Supervisors, Lead Workers, and Staff with supervisory responsibilities (supervising students and other part time workers), all employees Trust and respect are important concepts in the work environment, as they are closely related to our image of who we are. Trust and respect build upon each other, and both are required for a productive supervisor-employee relationship. This workshop will use video, group discussion and individual activities to explore ways to build trust with employees, demonstrate respect, and sustain a respectful workplace. Topics include: Trusting Those You Hired, Keeping an Open Mind, Fighting for the Team, and Being Open to Feedback.

Business Etiquette

Target Audience: All Employees This workshop will cover modern workplace etiquette including the importance of making introductions, the value of being considerate of other people's feelings and the value of being interested in other people. Topics will also cover: making and receiving apologies, tips for keeping the conversation flowing, basic table manners and email etiquette.

"Can You See What I'm Saying" Active Listening

Target Audience: All Employees Listening is essential to clear, effective communication. Active listening is a very conscious level of listening which requires concentration and practice. This workshop will explore and allow participants time to practice true active listening. Topics include: Listening with Your Full Attention, Body Language, Paraphrasing, and Asking Open-ended Questions.

Campus Active Shooter Awareness

Target Audience: All Employees University Police Chief, Wayne Silcox will outline the Millersville University response to an active shooter and tips on reducing vulnerability to such an action.

Classification with Class

Target Audience: Managers, Supervisors Find out the purpose of classifying jobs. Discover what classification systems the university uses. Learn what classification is and is not and the steps involved.

Coaching for Supervisors

Target Audience: Managers, Supervisors, Lead Workers and Staff with supervisory responsibilities (supervising students and other part time workers)

Coaching is one of the most effective paths to performance improvement. Utilizing a coaching approach to supervision can help supervisors and employees better solve problems and build strong work teams. This interactive workshop will cover how to use coaching strategies to create good work relationships, clearly present problems, and engage in problem solving with employees. Topics will include: Active Listening, Self-Management, Self-Awareness and Presenting the Problem.

Courageous Followers, Courageous Leaders

Target Audience: All Employees

Learn how team leaders and team members can synergistically relate to each other in order to serve a common purpose. This workshop will explore four areas of team courage: The Courage to Serve, The Courage to Assume Responsibility, The Courage to Challenge, and The Courage to Leave.

"Customers, Who are They?"

Target Audience: All Employees

The first step in improving customer service is identifying and understanding your customers. Through interactive activities this workshop will give you the opportunity to explore who your customers are, what they need and want, and how you can exceed your customer's expectations.

Cutting Edge Teams

Target Audience: All Employees, Workgroups

An interactive course which explores how team members (employees) and team leaders (Managers and Supervisors) can work better together. Class participants will participate in team simulations that explore team roles and problem solving. Topics include: team vs. individual strengths, the courage to serve, and the courage to assume responsibility.

Delegation by Design

Target Audience: Managers, Supervisors, Lead Workers, and Staff with supervisory responsibilities (supervising students and other part time workers)

Delegation involves much more than randomly distributing work assignments to staff. This workshop will use video, group discussion and individual activities to explore how to use delegation to motivate employees, understand employees reactions to delegation, and how to communicate with employees. Topics include: Taking the Time to Explain, Coaching – Not the Same as Doing, Giving Clear Directions and Providing Support.

Discipline Dynamics

Target Audience: Managers, Supervisors, Lead Workers, and Staff with supervisory responsibilities (supervising students and other part time workers), and all employees

Learn the roles of supervisors, mangers, employees, and HR staff in the progressive discipline process. Explore techniques to problem solve prior to using the formal discipline process. Session topics include: setting job expectations, reducing grievances and progressive discipline.

Five Ways to Speed Up Your Search, (Non Faculty)

Target Audience: Managers, Supervisors and other staff involved in non-faculty searches

Discover the steps required in a non-faculty search. Learn the roles of the department involved. Examine ways to avoid delays and to keep searches on track. Learn how one department drastically reduced the length of their searches. Guess correctly the number of days of the shortest search or the longest search in the past five years and win a prize.

Generational Exchange

Target Audience: All Employees

We're a multigenerational university community. Come discuss the facts and stereotypes of the generations on campus and strategies for building our supportive and enriching community.

Got Stress?

Target Audience: All Employees

Take a few minutes to learn to de-stress anywhere and anytime with a humorous and informative video. Learn techniques to de-stress in traffic, at the store, and at the office.

Handling Conflict

Target Audience: All Employees

Sometimes, the hardest part of working with conflict is "avoiding avoidance." Time and energy are saved when we choose to deal with issues, rather than ignoring them and hoping they'll go away or somehow resolve themselves. This workshop will use video, group discussion and individual activities to explore handling conflict with calm, careful, solution-oriented questions and statements that can help clarify conflicts and issues.

Management Performance Appraisal

Target Audience: Managers

Management Performance Evaluation Training teaches the process and mechanics of using the State System of Higher Education Management Performance Appraisal Form. The course focuses on the details of establishing, negotiating, tracking and reporting performance goals, objectives and competency development.

Problem Solving, Brainstorming & Consensus Building.

Target Audience: All Employees

This interactive workshop will give you tried and true ways to generate ideas, tools for organizing lots of information and ideas, and ways to bring groups to consensus. Topics include: rules of brainstorming, mind maps, affinity diagrams, and informal data collection.