Diskette Repair and File Recovery

Think you have a bad diskette? Maybe a virus? Bring it to the Help Desk. We have the software, and a few tricks, for recovering information from the diskette. Although we can't guarantee success, our recovery rate is worth the walk to Boyer.

Hardware Maintenance Services

Got a hardware problem? For on-campus University owned equipment, simply call the Help Desk (x2371) and we will dispatch a technician to your office.
Non-university owned equipment, including student-owned, is serviced by the equipment manufacturer or local vendor of your choice.

Help Desk Weekly

The "Help Desk Weekly" is an e-newsletter that provides subscribed faculty and staff with Information Technology announcements, activity reports, reminders, and a "Tip-of-the-Week." Also included are references to articles relating to technology in higher education, including emerging technologies and speciality subjects that could affect the institution.

To request a subscription, email the editor, entering "Help Desk Weekly Subscription Request" as the subject, or call the Help Desk (x2371).

Loaner Equipment Services

Information Technology offers faculty, staff and students the opportunity to borrow a notebook computer and/or a projector. The intent of this loaner program is short-term, borrowing equipment to work on a project or make a presentation at a seminar or conference. This equipment is not typically loaned for classroom instruction.

New Account Requests

New account generation is requested through the Help Desk (x2371). The Help Desk will assist you in securing any necessary approvals that may be required for a particular access (i.e. Banner, email, Marauder, etc.). Once the approvals are received, the Help Desk will oversee the account generation process is completed in a timely fashion.

Surveys and Research

Select this site for information about Surveys and Research support. Consulting services are available for everything from the preparation of the survey instrument to statistical analysis of the collected research data.

Technical Questions & "How-To's"

Technical and how-to questions are answered through the Help Desk (x2371). In the future, this service will be supplemented by an on-line question and answer database we call the "Answer Book."

Computer Labs

Schedules and technical information for the 15 Information Technology supported computer labs around campus, and several department labs.

SafetyNet - Residential Networking

ResNet is MU's Residential Networking support service. Procedures, IP numbers and tips for computing from the Resident Halls are at this web site.

Student Email Accounts

Every MU Student is required to have a MU email account. This email address is used by faculty and staff in much of their correspondence with students. Information about MU email accounts and their usage are available here.

SWAT Program

The Students Working to Advance Technology program is MU's "employment agency" for almost all technology services jobs on-campus. This program is designed to provide students with an opportunity to supplement their education with hands-on work experience. As a SWAT member, you will be offered technology and customer service training that is designed to prepare you to succeed in your part-time job, and to prepare you for advancement to other job opportunities within the program. This program is not just for Computer Science majors. It is also a wonderful opportunity for students from any major. All students with an interest in technology are encouraged to apply.

Test Scoring Services

Test Scoring services are available at the Help Desk. Select this site for information on how to use this optical scanning technology.

Banner & Hyperion Support

Support is provided for Banner and Hyperion through the monitoring of servers and the network to help ensure that you are receiving optimum response. We will also, direct inquiries to the appropriate technical personnel.