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Writing
Well
In
business and the professions, writing is rarely a solitary task. Over
the years, as a colleague, boss, or committee member you will be asked
to help improve the writing of others.
Writing
is a generally a production driven affair. As you may have experienced
when a speech or paper is due, communication needs to be generated at
speed when needed. At the same time, whatever occasioned it, writing needs
to be effective. The requirements of high quality communication is always
much the same: a really solid sense of purpose, occasion and audience.
And, the more work we do online, often quite
distant from both audience and colleagues, the harder it can be to get
a good sense of those things.
Writing
and Revising.
Though we do not always realize
it, good writing generally goes through the following process:
Explore,
Focus, Draft, Revise, Edit, Conclude
Clear, effective writing motivates
the audience to positive involvement. In professional writing, this
can be banked in terms of money, time, and personal success. Given
how important this is, why is communication excellence not the norm? Obviously,
production writing means that the work is standardized as much as possible.
Unfortunately, it also means that writing tics, clichés, and repetitiousness
creeps in.
In rough draft: proofread and revise carefully before
sending the material for peer review. In effect, peer reviewers should
be looking at your second draft.
I
know what I mean!
Writers do not see or hear their own writing as others do. In part,
that's because we can think faster than we can write. So, everything doesn't
always get on the page. And, we often forget to put everything in. Try,
for example, explaining step by step how to brush your teeth, something
you do every day. Now, ask someone to act it out, to brush his or her
teeth while you read the directions out loud, adding not one single motion
not in the instructions. It's very, very difficult to add every single
instruction, and equally difficult to know what you can safely leave out.
But, when you try it yourself, it seems to work perfectly.
Proofreading our
own work is very much like that. We know quite well what we meant
to say, and act on that rather then what is actually there. It does help
to do two things:
- Read
the piece out loud. Even better: ask someone else to read it
aloud to you. You will have a better chance of noticing something than
you would if you scanned it.
- Put
some time between the writing and editing process. Go do something
else; sleep on it. That will divorce you from the text a bit, so you
may perceive of what you actually wrote rather than what you intended.
- Sleep
on it. Then, read the text as though it belongs to someone
else. You will find problems that you could not see the day before.
- Proofread
carefully for mechanical errors. It is awfully hard to find
your own errors, seeing as you do the text as you expect it to be. This
is such a universal problem that I know some writers who resort to reading
their material upside down and backwards. Even after you run spell check,
proof again. The problem could actually be a word, just not the word
you meant. Not sure of the mechanical rules? See
Having proofed and revised, you are now ready to participate
in peer review.
Rules
of Peer Review:
- Being Reviewed: Shhh.
The owner of the work under review may not explain what was meant. Simply
take note of what the reviewer tells you. If you do not agree,
you certainly do not have to use the suggestions. When the process is
complete, the only comment should be, "Thank you." You
may be initially resistant to suggestions that are made, but realize
after further thought that there is some truth/use to the observation.
Remember, if someone misunderstands your communication, it doesn't necessarily
mean that he or she is obtuse; it may mean that your communication is
obscuring your intent. That is precisely what revision is for.
- Reviewing: (For examples,
check the practice
peer review site
Correctness.
As an author, you
may have never been terribly sure of the rules. It really depends
a great deal on the quality of the English teachers you had in middle
school. But, at this point in your university career, it's
time to make yourself pick up those rules. Failure to do so can mean
that the work is not taken as seriously at it deserves. And, in English
and other writing intensive courses, it of course can cost you dearly.
If a professor takes off only 3 points per mechanical error, for example,
the cost of the repetitions of a single comma problem can add up fast.
The good news is that most people make fewer than 10 mechanical 'errors
of choice'. They make the same ones over and over again. So, once
those errors are pointed out to you, just keep a list of them, and
the rules that pertain, on your desk. Always check for them right
after you run spell check. You will be amazed at how quickly your
work improves.
Distribute or post the material
without comment. It is especially important to resist the urge to
offer disclaimers or explain the status of the paper. The paper must
be allowed to speak for itself, regardless of whether it is a very
rough draft or a nearly finished piece. You will, of course, want
to have it in as complete a form as possible, as little can be done
to improve a rough fragment of the eventual whole.
As a reviewer,
you are not the author's secretary, and are not responsible for making
sure the document is technically correct. If a grammatical or mechanical
mistake jumps out at you, or you perhaps notice that the author has
used the wrong word, feel free to note that, but realize that it is
not your primary job. Students in advanced writing, literature, and
linguistics courses are presumed
to know those basics.
Read
each draft twice.
- Skim
the piece quickly to get a general
sense of what it is about. Then immediately write a one sentence summary
of the piece at the bottom. That way, the writer can easily see if
the focus is off track. If the reviewer doesn't respond as the writer
intended in a first quick read through, the piece needs to be reworked.
Make no comments.
- Praise.
Reexamine the piece and select something positive to point out. This
could be anything from a striking word or expression to a vivid image
or a meaningful concept. Tell the writer about one strong feature
of the paper.
- Describe
all of your reactions to the paper, working through it a bit at
a time. This can be most easily managed using the Comments tool in
Word. Do not evaluate or suggest corrections at this point. Simply
describe, as objectively as possible, the spontaneous reactions that
you experience during the reading.
- Note:
Now, give the piece another
read through and comment upon any problems. Individual comments specific
to a sentence or paragraph should be added as marginal comment lines
within the text. (See the Jing Tutorial, Making
Marginal Comments with Microsoft Word.)
Remember that it is not the reviewer's task to rewrite the piece or
fix things. You are not the second author. Jot
down specific comments and questions about particular areas of the
text in the margins.
Provide feedback to the author, noting what you
- really
liked,
- didn't
understand,
- would
like to know more about or see expanded upon,
- heard
or inferred,
- noticed,
- wonder
or are confused about
- are concerned about,
including areas that
- seem to be out of place
or repetitive,
- feel should be left
out or moved to a footnote or appendix.
- At the bottom of the page,
go back to making general comments that speak to the paper's tone,
focus, voice, and argument as a whole. These will be larger, more
general issues you noticed on the second read through.
One way to avoid the pitfalls
of peer review is to use the "I heard, I noticed, I wondered" method.
With these prompts, you can provide useful feedback to a writer
without being too biting in your criticism. Most reviewers want
to be nice, and they don't want to hurt the author's feelings. However,
there's little more useless than a review that says little more
than, "Gosh, I liked that, good job!" So, expand
on these three statements:
I heard...
As a reviewer,
first try to summarize what you think the piece was about. This
is the easy part. Tell the writer what you saw as the story or the
main idea. As a writer, listen to this section, and try to hear
whether what is heard is what you were trying to communicate.
I noticed...
As a reviewer,
tell the author about some of the things that attracted your attention.
What worked well? What details seemed especially vivid or striking?
What will you remember about this paper? As a writer, think about
why the reviewer noticed these things, and how you can make all
your writing as effective.
I wondered...
As a reviewer, did you have any questions when you finished reading?
Did you not understand what something meant, or why it was included?
Did something bother or disturb you? Did you suspect something might
have worked better another way? This section is your chance to ask
the writer all these questions. It's best to do so in writing, and
to remember that the writer is in some way wedded to this document.
She or he is trying to be objective, really, really trying. But
it's hard, and the service you are performing is a huge kindness.
- Then, type in your name
and return the document to the author on Blackboard.
Seven
examples (6 bad, 1 good) of peer review:
- I hated
your work, and you are a bad person, lazy, stupid, etc.
Here, the reviewer is being very harsh, speaking
personally, and not offering any comments that will lead to productive
changes.
- I am wondering,
why are you suddenly talking about banking, when there is not really
anything leading up to it? That isn't even part of the
assignment. It seems to be a big copy/paste from somebody else's
site. Please, let me know when you get your stuff together.
You could have all the talent in the world, and no one will ever know
if you do not do the work to show it.
Phew! Who cranked him up? Certainly, the possible plagiarism is a
serious and appropriate concern that should be noted. However, the
reviewer derogates the author with the pretence of concern you see
in really bad teachers and parents.
- Your essay
is OK, but mine is better.
Can
you see the trend? This is actually another variation of the first
two. This person is making the review process competitive, and acting
as an opponent, rather than a helper.
- Nice paper.
Good job!!!! Best, A Student.
Those are nice things to say, but this isn't
really a peer review. It's a lazy pretence of one.
- I thought
your writing was interesting.
This writer is using a very popular word in
peer review, but "interesting" doesn't really say much. The author
in this case would not know what the reader found interesting or why
it was interesting. Try to be specific in your comments.
- I just
love the way you write. Could you send me a picture of yourself? You're
obviously a really sensitive, intelligent person. By the way, would
you like to hook up for drinks some night? I'd love to get to know
you better.
Ick. This
critic is more interested in the writer than in the work. The
review would earn a zero pretty quickly.
- This
one is better: This
was an interesting read. You paper flowed well and the tone was crisp
and clear except in the first paragraph. Maybe you could go back over
that one. You seemed to find your voice in paragraph two.
I have a couple things that might be helpful: I've highlighted what
seems to be a run-on in paragraph three, but I don't think that's
the larger problem in that area. Maybe try rewriting that whole
paragraph so it is easier to read. The highlighted sentence was a
little confusing to me, perhaps clarify and expand a bit.
The source for your second parenthetical citation seemed missing in
the Work Cited section.
I wanted to know more about the way your boss handled the ethics problem. Also,
do you have an example of one that's handled well, and perhaps something
about just what the law is and/or the rule in your company? Could
you expand a bit into those areas? I realized as I read that
I really have no idea what the norm or the law is.
Overall a great paper, See specific marginal comments within the text
for more detail. I hope my suggestions help. If not, just ignore.
Best, Sarah Student.
Responding
to Review
The proper response to your peer
reviewer is a simple, "thank you." Never argue. Never try to
explain yourself. "What I meant was," is an absolutely useless
piece of informationexcept as evidence to yourself that you really
do need to revise.
Writers so identify writing with
self that it can sometimes be difficult to hear criticism as anything
other than a personal attack. That minimizes the chance for real
improvement. Peer Review can help here. Painful as it sometimes
is, so can objective grading. If you get comments that bother you, stick
them in your desk until you can calm down a bit. Then, sit down and read
the them carefully. Give them some time to sink in, because you may find
yourself becoming defensive of your 'baby' all over again. Usually by
the following day, you will be able to get a better sense of exactly how
the paper could have been improved or dealt with differently. That is
awfully useful information.
One of the best authors I know
papered the inside of his coat closet with rejection letters. He would
tinker with the pieces to improve them and send them back out to another
publisher. Eventually, the rejections became more rare. They never ceased
entirely because, quite frankly, specific works weren't always what the
publisher or reviewer had in mind at the moment they were received.
The same may occasionally happen
to your papers. As a way around that, your work will be
reviewed by different people and/or groups several times throughout the
semester, so that you get used to working with people whose perspective
is different. You may not always agree, but try to listen objectively
as possible.
Getting to another level with
your research and writing means you have to open yourself and your ideas
to others with the knowledge that the feedback given is about your writing,
not about you personally.
Electronic
Peer Review and Revision
Using
Blackboard's Discussion Board or Blogging Tool to do peer review.
(Note:
The one that your course and section uses will depend on the
dynamics of that particular course and semester. You will be clearly
directed within your course's Blackboard units as to which one to use
and what its deadlines are.)
Getting
Started:
Write
your rough draft. Save it as a .rtf or .doc file. Important:
Be careful to have no control characters (!, @, #, $, %, ^, &, *,
+) in the in the file name or on the subject line when you submit it
on Blackboard, either for peer review or to me for a grade.
Prepare to participate
in peer review. Review the section on peer review and the mechanics
of doing it online.
Jing
Tutorials:
__________
Notes
*
You can use any number of word processing programs, but be careful to
save the work in Rich Text Format (.rtf) or .doc file with no control
characters in the file name. [back]
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