ACT
, Led by Bob Sauders, AVP-ITAcademic, Consulting, and Technical Services
Provides comprehensive hardware and software technical support for faculty, students and staff including: desktop system setup and troubleshooting, software installations and upgrades, hardware upgrades, basic hardware troubleshooting and repair, integration of hardware and software consultation.
Supports instructional technology in campus computer labs and classrooms.
Provides statistical services utilizing SAS, SPSS, Minitab and other popular packages.
Provides testing and assessment services.
Manages the Information Technology Help Desk.
Manages the Student Technology Assistant Program.
Provides comprehensive technical support for all the university's centrally administered systems including: account generation and maintenance, operating system maintenance and upgrade, performance assurance and security.
AIS
, Led by Gail Childs, DirectorAdministrative Information Services
Supports the Banner administrative software package and related services, including Advancement, Accounts Receivable, Finance, Financial Aid and Student modules.
Administers the Brio reporting tools which facilitates access to information campuswide via ad hoc reporting.
Develops and/or implements interfaces to Banner and other administrative software packages, including the Degree Audit System (DARS), the voice recognition system, web self-service, Marauder OneCArds, SSHE payroll system, and the library.
Provides data warehousing and reporting support services.
Manages Oracle databases.
Provides special programming services for automating new business processes.
CNS
, Led by Mike Ondisco, DirectorCommunications and Network Services
Provides technical support, advice and consultation for all aspects of the university's comprehensive and integrated voice, data and video infrastructure.
Manages Student Telephone Services.
Responsible for all the network accessibility from resident halls.
Supports videoconferencing, satellite downlinks and campus cable television project.
Manages connectivity with all off-campus University partners.
Supports campus audio-visual technology in the computer labs and all the technology classrooms.
WMS
, Led by Diane Duell, DirectorWeb and Multimedia Services
Manages Millersville University's home page.
Provides functional and technical support for campus intranet and secure server applications including the Banner web services, web-based registration and web forms.
Supports software and services for web-based instruction and professional presentations.
Technical support for Blackboard and eCollege.
Provides technical support, advice and consultation for all campus multimedia endeavors.
Training relating to the use of all web services.
CD/DVD creation services.
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