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Troubleshooting, Reporting Problems, Requesting Changes or Help!

 
  • Telephone is not ringing – telephone clicks during incoming calls. This usually indicates the ringer is turned off.

    12-SD Telephones – to adjust move wheel-type control (left side) toward front of phone.

    30-SD Telephones – press the “up” arrow (face of phone) during incoming call.

  • Telephone display is blank.

    12-SD – adjust display by sliding the wheel-type control right side (toward) back of set.

    30-SD – when phone is idle, press the “up” arrow (located on face of phone).

  • Outgoing call cannot be completed.

    If you hear a “fast” busy, verify the number you are dialing and ensure dialing instructions are correct. If problem persists contact the Help Desk at 871-2371.

  • For additional information, help, or to request changes or new telephone service contact the Help Desk at 871-2371. Please allow 5-7 business days for new or changes to existing service to be completed. If the problem is urgent, you will be contacted on the same business day.

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