Contents

• Accessing Your MarauderMail Account
• Changing Your MarauderMail Password and Password Security
• Common Issues and Problems
• Suggested Account Maintenance Tasks
• Getting Help

Accessing Your MarauderMail Account

There are multiple ways to access your MarauderMail account:

• If you are already logged into my'Ville, find the "Email" tab. You will be automatically logged into your email account when you click on the MarauderMail icon.
  
• If you are not logged into my'Ville or my'Ville is down for maintenance, you can also access MarauderMail at http://marauder.millersville.edu/mail/. Enter your my'Ville username and password to log in.
• On the Millersville webpage anywhere you see the MarauderMail logo.

Changing Your MarauderMail Password and Password Security

We recommend that you change your password on a regular basis to protect your account. Treat your password like the PIN number for your ATM card - never give it away. Use a password that is easy for you to remember, but hard for others to guess. A strong password is not found in a dictionary and combines length (at least 8 characters), both upper and lowercase letters, numbers, and punctuation.

• You can change your password on the my'Ville login page by following the "Change Password" link. Enter your "M" number and birth date when prompted. A confirmation email will be sent to your MarauderMail account.
• Changing your my'Ville password affects all systems that use your my'Ville account for authentication (i.e. MarauderMail, wireless, Resnet, etc).

Common Issues and Problems

Problem: The following error message appears when trying to log in: The server responded: -ERR Incorrect login or password incorrect. Check you have the correct username and password for the account

aSolution: Enter the correct username and/or password. If you are unsure of your username, you can look it up at http://portal.millersville.edu. Follow the "Need a hint?" link and enter your "M" number when prompted. If you forget your password, see the "Changing Your MarauderMail Password and Password Security" section of this document.

Problem: The following error message appears when trying to log in: Session Timeout - Your login session has timed out.

Solution: Your browser security settings are too restrictive.

• If you are using Internet Explorer follow these steps:
  • go to Tools
  • go to Internet Options
  • go to Privacy tab
  • If it set to Block All Cookies, lower setting to High, otherwise leave settings as is
  • go to Sites button
  • type "millersville.edu" into the address bar and click the Allow button
  • Hit OK on all windows to save settings
• If you are using Firefox follow these steps:
  • go to Tools
  • go to Options
  • go to Privacy
  • go to Cookies
  • make sure "Allow sites to set cookies" is checked
  • hit OK to save settings

Problem: Messages will not delete, or cannot be moved to the trash.

Solution: Empty your Trash folder, and use the Erase Selected option to delete large items that cannot be moved to the Trash folder.

• While in your trash folder, click the "Empty Trash" icon at the bottom right corner of the window.
  
• If the email is too large, you won't be able to move it to your Trash even after you've emptied it. Select the item and then instead of moving it to the trash, choose the Erase Selected option from the dropdown box in the lower left corner of the screen.
  

Problem: Folders have with no subject and have very old dates (for example: Wed 12/31/69 7:00 PM).

Solution: Folders required by MarauderMail are missing. Please call the Help Desk (871-2371) to report the issue.

Suggested Account Maintenance Tasks

• Check your email on a regular basis.
• Change your password regularly. See the "Changing Your MarauderMail Password and Password Security" section of this document for more information on changing your password.
• Turn on "Auto Delete Trash" or "Delete Trash on Logout" to help manage your space usage and prevent problems. Or empty the Trash folder on a regular basis.
  

  These and other options can be changed via the "Settings" link at the top of the page.

  
• Monitor your folder sizes. You can see how much space each folder is using via the "Folders" link at the top of the page.
  

  Your folders, how many messages they contain, and their size are displayed in a table that will look similar to this:

  

  The first column shows the folder name. Clicking on a folder takes you to that particular folder. The second and third columns show the number of messages and total size of each folder. Clicking on the trash can in the last column will delete the entire folder.

Getting Help

If you have questions or problems, call the Help Desk at ext. 2371 (on-campus) or 717-871-2371 (off-campus). Help Desk phone support is available 24 hours a day, from Monday at 7:30 a.m. through Saturday at 1:00 p.m. Sunday - 3:00 p.m. through 11:00 p.m.