Information Technology utilizes software by NetworkStreaming to allow Information Technology support personnel the ability to remotely control a customer’s computer. Currently, this software is only available for the Windows platform; however, the next version will support the Macintosh platform too.

Steps for using RemoteSupport:

1. MU technicians converse with a customer over the phone and ask the customer to open the Microsoft Internet Explorer web browser and type in the following web address:
   http://support.millersville.edu
2. On the web page, the customer clicks on the MU technician's name.
3. On the pop-up window, the customer clicks on the Run button to activate the software.
4. A second window appears confirming the customer wants to run the software. The customer clicks on the Run button again.
5. On the next window, the customer selects the "Yes" to grant full control of the customer's computer to the technician. This process can take a couple of seconds to complete. At this point, the technician can control the customer's computer.
6. Once the technician is finished helping the customer, the session will be terminated and a window appears on the customer’s desktop confirming that the remote control session has ended. There is no client software permanently installed on the customer computer with this product.

Information Technology support personnel have been using this product very successfully since spring 2006. Support technicians use this software to assist the customer with some quick training issues, to see an error message, to install a patch or program, to view what a customer is doing to help advise them, make minor adjustments to application settings, etc.

The product is an efficient time saver for both the technician and the customer. Feedback thus far has been very positive.