• Every year we offer a wide variety of educational and cultural activities to numerous constituencies. Our community service programs give area residents opportunities to advance themselves intellectually and to expose themselves to new ideas.
• Many of our long-term community service programs have shown positive results and appear successful in achieving their missions.
• Many of our centers and institutes complement Millersville's curriculum and give students an opportunity to focus on a specific area of interest.
• There is evidence that many of our pre-college programs successfully help prepare students for college.
• Recent initiatives targeted at businesses and industries have been well received. Relationships with local industries and businesses have been enhanced as the University seeks to fill their educational needs.

Areas of Concern

• We do not have sufficient data to evaluate properly the effectiveness of many community service programs. Some are too new to determine their effectiveness; ongoing assessment is needed.
• Enrollment in the Adult & Continuing Education program is showing signs of decline. Perceptions vary among faculty and staff on its mission, its target audience, and who can teach its courses.
• The link between our cultural and intellectual offerings and our goals for student learning and development is not always clear.
• We lack sufficient resources to expand our community service programs or develop new ones.
• The process for contracting with businesses and agencies is so lengthy that it discourages such initiatives.

Recommendations

• Assess the needs of non-traditionally-aged students and their perceptions of our programs and services, and develop plans to address their needs.
• Conduct an in-depth examination of the Adult & Continuing Education program to determine its strengths, weaknesses, and future status. Examine options for staffing off-campus offerings that may enhance the success of the program. Reevaluate the policy of initially restricting ACE students to part-time enrollment.

Suggestions

• Develop cost-effective assessment procedures to ascertain how well our community services are meeting regional needs.
• Determine how effectively our cultural and intellectual offerings are meeting student needs and interests and our goals for their development, and plan adjustments if warranted.
• Determine if there should be a stronger link between the University's cultural and intellectual programming and its curriculum.
• Work with the Office of the Chancellor to streamline the contract process better to meet the needs of area businesses and agencies.
• Determine if we are poised to offer community service programs beyond the greater Lancaster area and if there is a need for such services.