Frequently Asked Questions

  • What is the Office of Student Accounts (OSA)?
    The Office of Student Accounts (OSA) processes all student and non-student accounts for the university. The office emails bills, collects payments, and applies financial aid. Refund checks are also issued from the office. All billing questions should be addressed to the Office of Student Accounts (OSA).
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  • How do I contact the Office of Student Accounts (OSA)?
    • By email: osa@millersville.edu
    • By phone: (717) 871-5101
    • By fax: (717) 871-7970
    • By mail: Millersville University Office of Student Accounts, PO Box 1002, Millersville, PA 17551
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  • Does Millersville University send paper bills?
    No. Millersville University uses electronic billing (E-Bills). As soon as E-Bills are ready, an email notification will be sent to your millersville.edu email address. Parents with Third Party Access will receive email notification at the email address provided. If you have a smart phone, sign up for MU Alert to be notified via text message.
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  • How do I find my bill online?
    Email notification provides step-by-step instruction on viewing the bill. Students login to myVille, click on View E-Bill under the It's Bill Time portlet, select the statement date of the E-Bill you want to view and click on View Statement to see the two page bill. Authorized parents login to the Parent Payment Portal, select View Bill and Make Payment For…, select Statement Bill Date, and click on View E-Bill. The two page bill appears. Print the bill for your records, click on the “X” at the top of the bill to close it and return to the “Pay Now” option.
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  • Changes have been made to my account since the original bill. Where can I see my new total? My E-Bill is still showing the same thing.
    Students will need to login to their myVille account and select Current Balance in the It's Bill Time portlet to view updated account information. Expected financial aid that did not show up on the original E-Bill will show in Current Balance.  Parents may select Account Details to see current account balances in the Parent Portal. If you changed your registration or housing status, added a meal plan, or signed up for the installment plan after the initial bill, those changes will be reflected as well.
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  • I am a commuter. How do I add a meal plan to my bill?
    Step-by-step instructions will be found on page two of your E-Bill. To add a meal plan online, login to myVille, select MAX, Student Services, Housing & Dining, click My Dining - Add/Change Meal Plan, select My Dining, choose your Dining Plan, Submit My Dining Plan Selection then close page. After the meal plan has been added, to view your new balance, students login to myVille, click on Current Balance in the It's Bill Time portlet, select a Term and Submit. Parents select Account Details in the parent portal.
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  • What is the due date of my bill?
    Due dates for general billing are available on the Office of Student Accounts (OSA) web page at millersville.edu/osa under the heading “Important Dates.” In addition, due dates are available on your E-Bill.
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  • What happens if I don’t pay my bill by due date?
    Accounts not resolved by due date are subject to a $100.00 late fee. Class schedules may also be dropped for non-payment.
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  • What forms of payment do you accept?

    Online: Credit Card or Electronic Check (ECheck) payments may be made online via the student’s myVille account or thru the Parent Payment Portal. Payments made via credit card are subject to a 2.49% service fee.

    By Mail: Paper checks or money orders may be mailed to: Millersville University, Office of Student Accounts, PO Box 1002 Millersville, PA 17551.

    In-Person: Paper checks, money orders, or cash may be hand-delivered to Room 103 Dilworth Bldg. Cash payments are subject to IRS regulations.

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  • I have financial aid. Does that mean my bill is covered?
    E-Bills should be reviewed to determine whether or not there is a remaining balance due. In some cases, financial aid may cover charges in full. If you have questions regarding your financial aid package, contact the Financial Aid Office.
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  • How do I let you know I am using a 529 plan to pay my bill?
    Send a copy of the request/verification form you submitted to your 529 provider to the Office of Student Accounts (OSA) by the due date of the bill. We will defer the authorized amount until payment is received from your 529 provider.
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  • I received a scholarship. How can I apply that to my bill?
    If the scholarship has not already been credited to your bill, subtract it from the amount due and pay the difference. Please forward the check, or a copy of the award letter (without restrictions/conditions-example: maintaining a certain GPA) to our office by due date.
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  • How do I register for direct deposit or change the mailing address for refund checks?
    Go to MillersvilleChoice.afford.com. If registered, click on Log In and proceed with your User ID and Password. If not registered, click on Register and enter your Millersville email address. An email containing the registration link and instructions will be sent. The system will only recognize your Millersville email address for registration. Once the registration process is complete, you will be able to enter direct deposit information, update your mailing address, and view disbursement dates for refunds.
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  • What does “Looking for Aid” mean?
    Selecting the Looking for Aid option online via the Office of Student Accounts (OSA) web page, the Student myVille account, or the Parent Payment Portal lets the university know you are looking for aid. A memo will be placed on your account which will be used to clear your bill if your aid is processed prior to due date and is enough to cover your bill.
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  • I’m not able to pay the entire amount due on my bill by due date. Do you offer payment plans?
    Millersville works with Tuition Management Systems (TMS) to offer installment plans for the Fall and Spring semesters only. Plans run June-October for the Fall semester and November-March for the Spring semester with enrollment ending Mid-August for Fall and mid-December for Spring. Contact TMS directly at 1-800-722-4867 or visit millersville.afford.com for full details of the plan.
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  • I have a hold on my account. What does that mean?
    A hold from the Office of Student Accounts will prevent you from seeing grades, registering for classes, and obtaining transcripts. A hold usually indicates that there is an amount due that is 30 days or more past due. As soon as the amount due is paid in full, the hold will be removed.
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  • I made an initial admissions deposit of $350.00 to attend Millersville University but I only see $150.00 credited on my Fall bill. Why?
    Students living on campus are required to pay a $350.00 non-refundable admissions deposit. $150.00 of that is applied as a tuition deposit which is credited to the Fall bill. The remaining $200.00 is applied as a housing deposit which will be credited to your Spring bill.
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  • My account shows a negative balance due. What does that mean?
    A negative account balance means that an overpayment will be made to your account. In most cases, a negative amount will be returned as a refund. If you are enrolled in a payment plan with Tuition Management Systems, your account may need to be reviewed/adjusted.
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  • My entire bill was covered by financial aid but there is still a small balance remaining, even though I received a refund. Why wasn’t the whole amount paid by the aid?
    Financial Aid awards from the federal government including Stafford loans, Perkins loans, Pell grants, and SEOG are classified as Title IV funds. Regulations limit how the university can apply Title IV funds. Completing a Title IV Authorization will usually allow the university to pay those charges directly before issuing your refund. Title IV Authorization can be granted thru the Office of Student Accounts (OSA) web page by clicking on the Title IV Authorization, granting permission for current and/or past charges, and submitting your request.
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  • How can I view a copy of the Financial Terms & Conditions agreement I accepted?
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  • How can I view a copy of the OSA Newsletter?
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  • I no longer attend Millersville University. How do I make arrangements to pay my balance?
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