Secure Your Aid: Verify Your Information
Learn what it is, why you were selected, and how to complete the process
To ensure students receive the correct financial aid, Millersville University may need to verify details from your FAFSA. This process helps confirm your eligibility and resolve any inconsistencies—whether you're selected for federal verification or we need to clarify specific information on your application.
Good news! You can complete your verification forms and upload documents securely online from your phone, tablet, or computer using Student Forms—our secure portal for financial aid documents.
Reasons You May Be Asked to Verify Information
| Reason for Verification | Details We May Need to Confirm |
|---|---|
| Conflicting or Missing Personal Identifying Information (PII) | Date of birth, social security number, legal name, citizenship status |
| Selected for Federal Verification | Household size, number in college, tax forms, filing status, income and wages, untaxed income, assets, high school completion, unusual enrollment history |
| Provisionally Independent |
We may need documentation if you're under age 24 and indicated on the FAFSA that you are: Married, on active duty, or a veteran, supporting children or other dependents, an orphan, former ward of the court, or in foster care at age 13 or older, under legal guardianship, or at risk of homelessness, or an unaccompanied youth |
How You'll Be Notified
If we need to verify something on your account, you’ll see a Student Forms requirement in your myVILLE Portal under the Finances tab. You may also receive an email from the Financial Aid Office.
When you click on the requirement, it will say:
"This link will re-direct you to the financial aid Student Forms portal. On this secure site you can complete required forms, electronically sign them, and securely upload any other requested documentation."
What is Student Forms?
Student Forms is our secure platform for submitting financial aid documents. Through this portal, you (and your parents, if needed) can:
- Complete and sign forms electronically
- Upload supporting documentation safely
-
Track your verification status in real-time
Once submitted, our office will review your materials and update your account in the myVILLE Portal.
navigate student forms
Securely upload your documents from any device—computer, phone, or tablet. Follow our step-by-step guide!
Steps to Getting Started
Student Forms is our online portal where students (and parents) can electronically sign and upload documents securely. No need to visit the Financial Aid Office in person!
1️⃣ Create your account (see instructions below).
2️⃣ Complete the requested tasks in Student Forms.
3️⃣ Upload any required documents securely.
4️⃣ Wait for review – financial aid staff will process your submission.
5️⃣ Check for updates – we may request additional information if needed.
6️⃣ Once completed, your account updates in real-time and your aid can be processed!
-
documents you may need
Income & Tax Information:
- Adjusted Gross Income (AGI)
- Taxes Paid
- Income Earned from Work (for non-tax filers)
- Certain Untaxed Income Items
Household Details:
- Number of family members in the household
- Confirmation of marital status (student and/or parents)
Personal Information:
- Citizenship status
- Any inconsistent or missing data (including name, date of birth, and Social Security Number)
If any of the items above or other forms are requested, you must submit them before your federal financial aid can be processed.
-
HELP WITH account set-up
Each academic year that you have a Student Forms requirement, you will need to set up your account and create a username and password. This applies to both students and parents (if applicable).
Students: Steps to Set Up Your Account
Millersville uses Single Sign-On (SSO) for Student Forms.
1️⃣ Log into myVILLE Portal and find the Financial Aid Requirements widget.
2️⃣ Click the Student Forms link to be redirected to the portal.
3️⃣ Confirm your personal details (Name, SSN, Date of Birth) – these must match your FAFSA.
4️⃣ Complete & submit your verification tasks.
Parents: How to Set Up an Account
If your student is dependent, one parent must also create an account.
Steps for Parents:
1️⃣ Click the link in your email notification (sent when your student requests a signature).
2️⃣ Enter your details exactly as they appear on the FAFSA (First Name, Last Name, SSN, Date of Birth).
3️⃣ Create a username & password.
4️⃣ Complete required tasks & electronically sign documents.
💡 Important for Parents:
✔️ Only one parent can electronically sign per document.
✔️ If a parent does not have an SSN, they must opt out of e-sign and submit a paper form.
-
troubleshoot login issues
To create your account, you must match four key identifiers from the FAFSA:
- First Name
- Last Name
- Social Security Number
- Date of Birth
🚫 Can't Create Your Account? Try this first!
✔️ Confirm that your name, SSN, and DOB match what’s on your FAFSA.
✔️ Make sure you don't have any extra characters or spaces before, or after your name
✔️ Still stuck? Contact the Financial Aid Office for help!
Can't Log in?
Students—Millersville uses Single Sign-On (SSO) for Student Forms, so once your account is created for the year, you shouldn't have issues logging in.
Parents—have you forgotten your username or password since creating your account? Select the Forgot Username and Forgot Password links on the Secure Login screen.
- Forgot Username: The recovery email you receive will contain the username created during account setup.
- Forgot Password: The email contains a link to reset the password.
✔️ Didn't get the reset email? Check spam/junk folders.
✔️ Reset link not working? Move the email to your inbox or copy & paste the link into a browser.
- Parents must match their FAFSA details (First Name, Last Name, SSN, Date of Birth) to reset their password.
💡 Still locked out? Contact the Office of Financial Aid for assistance.
-
Important Parent Account Guidelines
Parents of dependent students need to keep these key points in mind when creating their Student Forms account:
One Parent Signature Only:
The parent you select for signing will be the only one who can sign the document unless the student edits their selection.
Accuracy Matters
If any document information is incorrect, the parent must inform the student.
- The student will need to make changes and re-request the signature.
Consistent Signing Method
Both the student and the parent must use the same signing option:
- E-sign electronically OR
- Print, sign (wet signature), and upload the document.
No SSN? No E-sign
- If the parent does not have a valid SSN, neither the student nor the parent can e-sign.
- Instead: Select "Opt out of E-sign"
- Download, print, and sign the document manually.
- The student must upload the signed form to their Student Forms account.
-
DOCUMENT REQUIREMENTS FOR FINANCIAL AID
Every student's requirements will vary based on their situation.
Where to Check
Go to the Financial Aid Requirements widget in the Finances tab of your myVILLE Portal. If a Student Forms requirement appears, click the link to access the portal.
Complete Outstanding Tasks
Once in the Student Forms portal, click on outstanding tasks to view requested documents. Complete forms and upload the necessary files.
Real-Time Updates
As you provide information, additional tasks might be generated based on your answers.
Submit for Review
After completing all tasks, submit your account for review. Real-time integration will update your account in the Millersville system.
Types of requirements you may be asked for
You and/or your parents may be asked to submit documentation or clarification of information for one or more of the data elements on your FAFSA:
- Adjusted Gross Income
- Taxes Paid
- Income Earned from Work (for non-tax filers)
- Certain Untaxed Income Items
- Number of family members in the household
We may need additional documentation to verify personally identifiable information (PII) and dependency, such as:
🪪 Legal Name 🗓️ Date of Birth (DOB) 🆔 Social Security Number (SSN) 🌎 U.S. Citizenship Status ❓Clarification of Dependency
-
PROCESS & TIMEFRAME AFTER SUBMISSION
Accounts will not be reviewed until all documentation is received and you have clicked the link to officially submit your information for review.
- The general timeframe for review is 5-7 business days.
- During peak processing season (March - August) the timeframe for review is 10-15 business days.
If it is determined after initial review that we need more information from you, processing times start over from the date you submit the additional information requested.
Your Financial Aid Requirements status in myVILLE will update:
-
✅ Green Checkmark = Verification is complete
-
⚠️ "R - Requested" = You still have outstanding tasks
-
⏳ "N - Received, Not Yet Reviewed" = We have your documents, and they are under review
-
🔄 "S - Satisfied" = Your verification is done! Check your myVILLE portal to see if your financial aid offer has been updated.
If additional documents are needed, you’ll be notified via:
-
📱 Text Message (if you provided your phone number)
-
📧 Email Notification
-
ADDITIONALL DOCUMENTS NEEDED AFTER SUBMISSION
Text Message: If you provide your cell phone information upon creating an account, you will be notified via text message.
E-Mail: you would also receive a notification to the email address on file.
Status of Financial Aid Requirements: Under your financial aid requirements in your myVILLE portal and MAX account, the status for Student Forms will change back to "R- Requested".
-
REFUSAL TO COMPLETE VERIFICATION
⚠️ If you don’t complete the verification process, you cannot receive federal financial aid.
If you choose not to complete verification and decline federal aid, you must notify the Office of Financial Aid and sign a form confirming your decision.
-
Need Help?
The Financial Aid Office is here for you! Contact us if you have any questions.
Can’t call during business hours? Connect with a Financial Aid Representative during our extended phone hours.
Monday–Friday, 8:00 AM to 6:00 PM
Prefer email? Reach out when it’s convenient for you, and a representative will respond during business hours.
Monday–Friday, 8:00 AM to 4:30 PM
Need help with your FAFSA or have questions about financial aid? Schedule a one-on-one meeting with a counselor at a time that works for you!
Options: In-person, Phone, or Virtual.
📍 Stop By
Have a quick question or form to drop off? Our Front Office can assist you or use our computer lab for the FAFSA, your financial aid requirements, and more.
Location: 2nd floor, Lyle Hall